FAQs

All of our orders in the UK to home addresses are delivered on a tracked service by DPD. Delivery typically takes up to 3-5 working days from dispatched and TNT will contact you confirming the tracking via email. They’ll also notify you of the expected time of delivery on the day. If you haven’t been contacted in the period, please contact our team for help.

You can track your order via the TNT websitepost shipping confirmation.

Contact Information –

Email:

1. Download and print off our return form. Fill it out carefully.
2. Pack the item / items you are returning. If you can’t reuse the original packaging, please pack the item as best you can.

Please remember –

We highly recommend getting a tracked delivery. To make the return smoother and easier.

Moreover, to make the return simple please keep the tracking number and have a copy of your return form on hand until our team confirms that your return has been received.

Returns Address –

Using this address

104-106 Whitechapel Road
Whitechapel London E1 1Je
Phone: 020 7375 1212

NOTE: All costs incurred in returns delivery are to be bourne by the customer. 

We will issue a refund if you are not completely satisfied with your purchase or you have changed your mind within 14 days of receiving the goods (exclusions apply). The items must be unused and still in the original packaging with tags attached and must not be altered.

NOTE: All costs incurred in returns delivery are to be bourne by the customer. 

• Refunds will be credited back to your original method of payment.
• Should you not have your original order invoice, please write a short cover letter detailing the return, including your order number, details of items you wish to return, the reason for requesting a refund (i.e., too large) and your contact details. Please note that providing incorrect details will increase the time the refund will be processed.
• You are more than welcome to return multiple orders in one package, just make sure you include all of the relevant delivery notes.
• If you return your purchase via post after 14 days (with the exception of faulty or damaged goods), we reserve the right to reject the returned goods and your items will be returned to you.
• Orders placed online and returned by post will be refunded and cannot be exchanged.
• You must obtain proof of delivery from the post office just in case the parcel gets lost.

Please note: Unfortunately, we are currently experiencing delays with processing returns (and we’re truly sorry for this – we know it’s annoying!). Rest assured we are doing our best to resolve this issue as we speak. Refunds will be processed within 14 – 21 days of receipt of the returned item(s) at our warehouse.

Exclusions

We do not offer refunds or exchanges, unless faulty, on the following items:

• Underwear and worn shoes*
• Any altered items.
• Gift Cards are non-returnable and refundable.

*We understand that you need to try on shoes to ascertain if they fit and we ask that you do this on a clean carpet in case you wish to return them.

Use the contact form to send us a message